Payment Policy
At Rhokea, we accept all major credit cards and payment methods including Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Bancontact, iDEAL, UnionPay and Maestro.
Billing
When you place an order on our site, your card is debited immediately in your local currency as displayed at checkout, not at the time of dispatch.
Payment must be made in full before shipment. If you wish to request a refund, please refer to our Returns & Refund Policy. Refunds typically take 5 to 10 business days to return to your account.
Security
rhokea.com uses SSL/TLS encryption to ensure the safest and most secure shopping experience possible. All sensitive information, such as passwords and card numbers, is encrypted during online transactions. Every form on our site is secured to keep your personal information safe.
PCI Compliant
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle payment card data. Defined by the Payment Card Industry Security Standards Council, it establishes controls to prevent fraud. We take online security seriously and our platform is PCI compliant, with ongoing risk management to keep your data protected.
Your Payment Information
Your full card number is never accessible to us. When your purchase is complete, we only see your billing and shipping information, order details and the last 4 digits of your card.
Privacy
Rhokea does not disclose personal data provided by users. We do not rent, sell or share your personal information with anyone. Our Privacy Policy outlines how we collect and use personal information.
Please read our Privacy Policy.
Thank you for shopping with confidence.
For further enquiries:
Phone: +44 0121 517 0916
Email: customercare@rhokea.com
