Shipping policy
At Rhokea, we strive to ensure your products arrive safely and as quickly as possible. Below you will find our delivery options, timeframes and conditions.
UK Delivery
| Delivery Option | Courier | Timeframe | Price |
|---|---|---|---|
| Standard Delivery | Royal Mail 48 Tracked | 2–3 Working Days | £3.95 (FREE over £70) |
| Express Delivery (Inc Saturday) | DHL Domestic Express | 1–2 Working Days (if ordered by 1pm Mon–Fri) | £5.95 (FREE over £150) |
UK orders are shipped via Royal Mail and DHL. All domestic deliveries are fully tracked.
International Delivery
| Country | Standard (FedEx International Connect) | Express (FedEx International Priority) |
|---|---|---|
| Australia | 6–7 Working Days – $20 AUD (FREE over $250 AUD) | 3–4 Working Days – $35 AUD |
| Belgium | 4–5 Working Days – €6.95 (FREE over €120) | 1–2 Working Days – €11.95 |
| Canada | 5–6 Working Days – $15 CAD (FREE over $250 CAD) | 1–2 Working Days – $20 CAD |
| France | 4–5 Working Days – €6.95 (FREE over €120) | 1–2 Working Days – €11.95 |
| Germany | 4–5 Working Days – €6.95 (FREE over €120) | 1–2 Working Days – €11.95 |
| Ireland | 4–5 Working Days – €6.95 (FREE over €120) | 1–2 Working Days – €11.95 |
| Italy | 4–5 Working Days – €6.95 (FREE over €120) | 1–2 Working Days – €11.95 |
| Netherlands | 4–5 Working Days – €6.95 (FREE over €120) | 1–2 Working Days – €11.95 |
| Spain | 4–5 Working Days – €6.95 (FREE over €120) | 1–2 Working Days – €11.95 |
| United Arab Emirates | 5–7 Working Days – AED 35 (FREE over AED 400) | 2–3 Working Days – AED 55 |
| United States | 5–7 Working Days – $10 USD (FREE over $200 USD) | 2–3 Working Days – $18 USD |
All international orders are shipped via FedEx and are fully tracked. Taxes and duties are included at checkout (DDP).
Processing Time
All orders are dispatched within 1 working day. Orders placed after 1pm or on weekends will be processed the next working day.
We do not process online orders on weekends or UK public holidays.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can use this to track your delivery at any time.
If you have not received a tracking number within 4 business days, please contact us at customercare@rhokea.com and we will be happy to help.
Order Changes
Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.
Item Not Received
If your tracking status indicates delivery but you have not received your order, we recommend contacting the courier directly to locate your shipment. If the issue persists, please email us at customercare@rhokea.com.
Taxes
All international orders are shipped DDP (Delivered Duty Paid), meaning all taxes and duties are included in the price at checkout. You will not be charged any additional fees on delivery.
For UK orders, VAT is included in the listed price.
Please Note
We do not ship to P.O. boxes or APO/FPO addresses. Delivery timeframes are estimates and may vary during peak periods or due to circumstances beyond our control.
For further enquiries:
Phone: +44 0121 517 0916
Email: customercare@rhokea.com
